At CollectorUtopia, we stand behind the quality and craftsmanship of our luxury watches. If you are not completely satisfied with your purchase, you may return the item within 30 days of the purchase date for a full refund, subject to the conditions outlined below.

Eligibility for Refunds:

• The watch must be returned in its original condition, unworn, and with all original packaging, accessories, and documentation.
• Proof of purchase (receipt or invoice) must be provided.

Non-Returnable Items:

• Customized or personalized watches.
• Items marked as non-returnable on the product page.

Refund Process:

1. Initiate a Return: Contact our Customer Support at support@collectorutopia.com or call us at +1 (209) 323-1356 within 30 days of receiving your order to request a return authorization.
2. Prepare the Package: Ensure the watch is securely packaged in its original packaging along with all accessories and documentation.
3. Ship the Item: Return the package to the address provided by our Customer Support. Shipping costs for returns are the responsibility of the customer unless the return is due to our error or a defective product.
4. Inspection: Once we receive and inspect the returned watch, we will notify you of the approval or rejection of your refund.
5. Refund Issuance: If approved, a refund will be processed to your original method of payment within 7-10 business days.

Exchanges: If you wish to exchange your watch for a different model or size, please contact us at support@collectorutopia.com to arrange the exchange process.

3. 2-Year Authenticity Guarantee

We guarantee the authenticity of every luxury watch sold by CollectorUtopia. To provide our customers with peace of mind, we offer a 2-year Authenticity Guarantee covering any manufacturing defects or authenticity concerns.

Coverage:

• Verification of the watch’s authenticity.
• Repair or replacement of defective parts caused by manufacturing issues.

Exclusions:

• Damage resulting from misuse, accidents, or unauthorized modifications.
• Regular wear and tear.

Claim Process:

1. Contact Us: If you suspect an authenticity issue or encounter a manufacturing defect, reach out to our Customer Support at support@collectorutopia.com or call us at +1 (209) 323-1356 within the 2-year period from the date of purchase.
2. Provide Documentation: Submit proof of purchase and a detailed description of the issue.
3. Assessment: Our team will assess the claim and may request the watch for inspection by our certified experts.
4. Resolution: Upon verification, we will repair the watch at no additional cost, replace it with an authentic equivalent, or offer a refund at our discretion.

4. Return Shipping Costs

• Customer Responsibility: Unless the return is due to our error or a defective product, the customer is responsible for all return shipping costs.
• Damaged or Incorrect Items: If you receive a damaged or incorrect item, we will cover the return shipping costs and ensure you receive the correct product promptly.

5. How to Initiate a Return or Claim a Guarantee

To initiate a return or claim the authenticity guarantee, please follow these steps:

1. Contact Us: Reach out to our Customer Support team via email at support@collectorutopia.com or by phone at +1 (209) 323-1356.
2. Provide Details: Include your order number, contact information, and a detailed description of the reason for the return or authenticity claim.
3. Receive Instructions: Our team will provide you with specific instructions on how to proceed, including the return address and any additional information required.

6. Condition of Returned Items

To be eligible for a refund or exchange, the watch must:

• Be in the same condition as when you received it.
• Include all original packaging, accessories, and documentation.
• Be free from any signs of wear, damage, or alterations.

Items that do not meet these criteria may be rejected or subject to a partial refund at our discretion.

7. Refund Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days and a credit will automatically be applied to your original method of payment.

8. Late or Missing Refunds

If you haven’t received a refund within the specified timeframe:

• Check Your Account: Verify that the refund was processed to the correct account.
• Contact Your Bank: Sometimes refunds take additional time to process through your bank or credit card issuer.
• Reach Out to Us: If you’ve followed all the steps and still haven’t received your refund, please contact our Customer Support at support@collectorutopia.com or +1 (209) 323-1356.

9. Changes to This Refund & Return Policy

We may update our Refund & Return Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page. Your continued use of the Site after such changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Refund & Return Policy, please contact us:

• By Phone: +1 (209) 323-1356
• By Mail:
  CollectorUtopia
  1334 Coalter Street
  Richmond, VA 23223
  United States
•