Warranty & Replacement

Standard Warranty Coverage

12 Months Warranty All pre-owned items purchased from Collectorutopia come with a 1-year (12 months) warranty from the date of purchase.

Warranty Terms

• The warranty covers defects in materials and workmanship that affect the functionality or integrity of the collectible item.
• Warranty coverage begins on the date of delivery as confirmed by our shipping partners.
• Proof of purchase is required for all warranty claims.
• Normal wear and tear, damage caused by improper handling, or modifications to the item are not covered under warranty.

Replacement Process

If the consumer is entitled to a replacement product, the store must provide a product that is identical, or of similar value. If this is not available, the store can choose to give a refund or repair the product within a reasonable time. Refund and repair rights apply to the replacement product in the same way as the original product.

Defects in Materials and Workmanship

The warranty covers “defects in materials and workmanship that affect the functionality or integrity of the collectible item” which includes:

Covered Defects:

Manufacturing flaws that compromise structural integrity
Broken or damaged components present at time of delivery
Incomplete or missing original parts
Color fading or discoloration beyond normal aging
Deterioration of materials faster than reasonably expected
Packaging damage that affects the collectible’s value
Authentication or certification errors

Not Covered:

Normal wear and tear from display or handling
Damage caused by improper storage or display conditions
Environmental damage (sunlight exposure, humidity, etc.)
Damage from accidents, drops, or impacts after delivery
Modifications or alterations made by the customer
Cosmetic imperfections that don’t affect functionality
Age-appropriate patina or expected aging of materials

Standard Coverage

All collectibles purchased from Collectorutopia come with our standard 12-month warranty that covers defects in materials and workmanship as described in our warranty terms.

Product-Specific Warranties

Some collectible items may come with additional manufacturer warranties or extended coverage options:

• Manufacturer Warranties: Select premium items may include the original manufacturer’s warranty in addition to our standard coverage. When applicable, these details will be clearly listed in the product description.
• Extended Protection Plans: For certain high-value collectibles, optional extended protection plans may be available for purchase. These plans will be presented as options during checkout when applicable.

Replacement Process Timeline

If a product is determined to be defective under warranty:

1. We will first attempt to replace your item with an identical product within 14 business days of warranty claim approval.
2. If an identical replacement is unavailable, we will offer you one of the following options within 3 business days:
   
   • A similar product of equal or greater value (with your approval)
   • A complete refund to your original payment method
   • Repair service when applicable (with an estimated completion date provided)
3. For repairs, we commit to completing the process within 30 calendar days or will provide you with a replacement or full refund if repairs cannot be completed within this timeframe.

All warranty details for specific products will be clearly displayed on each product’s description page. If you have any questions about warranty coverage for a particular item, please contact our customer service team before making your purchase.

Customer Support

We are providing Customer Support:

• PHONE: + 1(442) 318 8682

• EMAIL: contact@collectorutopia.com

Our support team will guide you through the warranty claim process and provide appropriate solutions based on the nature of your claim.