Shipping Location

All orders are shipped from our facility located at:

CollectorUtopia
1334 Coalter Street
Richmond, VA 23223
United States

3. Shipping Methods

We offer reliable shipping services through the following carriers:

• FedEx Ground
• UPS Ground

These carriers are chosen to ensure timely and secure delivery of your luxury timepieces.

4. Order Processing and Handling Time

• Maximum Handling Time:
  We strive to process and dispatch your order within 1 business day after the order is placed.

• Cut-Off Time:
  Orders placed by 2:00 PM local time (Eastern Time) on business days will be processed and shipped on the same day. Orders placed after this time will be processed on the next business day.

Note:
Business days are Monday through Friday, excluding federal holidays. Orders are not processed on weekends or holidays.

5. Shipping Timeframe

• Domestic Shipping:
  Estimated delivery time is 2 to 3 business days from the date of shipment via FedEx Ground or UPS Ground.

• International Shipping:
  Currently, we only ship within the United States. We are working to expand our shipping destinations in the future.

Please Note:
Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, or unforeseen circumstances.

6. Shipping Costs

• Standard Shipping Rates:
  Shipping costs are calculated based on the weight and dimensions of the items in your order, as well as the shipping destination. The applicable shipping fees will be displayed at checkout before you complete your purchase.

• Free Shipping:
  We may offer free shipping promotions from time to time. Please refer to our website or subscribe to our newsletter to stay informed about current offers.

7. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your shipment through the carrier’s website. You can use this information to monitor the status of your delivery in real-time.

8. Delivery Issues

• Incorrect Address:
  It is your responsibility to provide accurate and complete shipping information. CollectorUtopia is not liable for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer. Please verify your shipping details before finalizing your order.

• Lost or Damaged Packages:
  If your package is lost or arrives damaged, please contact us immediately at support@collectorutopia.com or call us at +1 (209) 323-1356. We will work with the carrier to resolve the issue and ensure you receive your purchase in perfect condition.

• Delayed Deliveries:
  While we strive to meet the estimated delivery times, delays may occur. If your shipment is delayed beyond the estimated timeframe, please reach out to our customer support for assistance.

9. International Shipping

At this time, CollectorUtopia only ships within the United States. We apologize for any inconvenience and are working to expand our shipping options in the future.

10. Returns and Exchanges

For information regarding returns and exchanges, please refer to our Return Policy.

11. Changes to This Shipping Policy

We may update our Shipping Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Shipping Policy on this page. Your continued use of the Site after such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Shipping Policy, please contact us:

• By Phone: +1 (209) 323-1356
• By Mail:
  CollectorUtopia
  1334 Coalter Street
  Richmond, VA 23223
  United States
• By Email: support@collectorutopia.com